Brock Hatfield

[email protected]

Summary

Acknowledged for strategically solving problems, using balanced judgment on critical projects, and delivering on-time, high-quality work. Honorably discharged United States Army Veteran.

Experience

Swappa Senior Administrator November 2013 - Present (10 years 7 months) Kansas City, Missouri Area - Team lead for a customer support shift team of 15. - Administering Ubuntu Server based hosts on AWS. Backups automation via Python scripts. - Troubleshooting and documenting web and network issues related to DNS, Server performance, HTML and JavaScript code errors. - As part of the fraud prevention team realized a 50% drop in attempted fraud using OSINT including IP geolocation analysis, image exif data and Sift data analysis. QC Social Booth LLC Co-Owner June 2013 - November 2013 (6 months) - System Engineering of PC hardware and Windows operating system. - Support of booth hardware, data services and operating system. Bench repair and in the field operation and service. - Primary point of contact for sales calls and customer service. FatHat Games Co-Owner March 2010 - November 2013 (3 years 9 months) - Project management of video game products. Oversight of design, writing, audio, graphical and all other art asset creation. Page 1 of 4 - Technical support for website administration and game packages on the Android platform. Dell Enterprise Support Sr. Analyst March 2013 - June 2013 (4 months) - Operating system level troubleshooting for enterprise and education customer clusters of 10-500 nodes running RHEL, CentOS and Ubuntu Server. - Continuing education of bus level system design of Dell Server hardware 11th and 12th generation. - Bash scripting to automate troubleshooting and repair steps. IBM Technical Support Specialist - System Administrator December 2009 - December 2012 (3 years 1 month) - Supported 50,000 Windows servers across 5 datacenters and 20+ hospitals. - Engineered and wrote an in house server status monitor tool in Powershell and VBScript that allowed a team of 4 to check, troubleshoot and remediate 500+ servers per shift. A 5x capability increase. - Maintained detailed documentation of all processess and procedures undertaken by the support team. US Army Specialist April 2006 - August 2012 (6 years 5 months) Cedar Rapids, Iowa Area & Camp Bucca Iraq - Supported NIPR and SIPR networks, printers and Windows workstations. - Professional writing of military memos, and documentation for Chaplain section. - Scheduling and logistics for the Chaplains office and supplies. Vangent, Inc. IT Support Technician January 2007 - November 2007 (11 months) - Desk side support technician supporting Windows 2000, XP and Vista. - Hardware repair of Dell PCs and Laptops. - HP Proliant Server Support of Windows Server 2003 and 2003 R2 - HP Printer Support Pearson IT Support Technician May 2004 - December 2006 (2 years 8 months) - Setup configure and manage Microsoft SMS sites and servers. - Support closet to desktop networking infrastructure. - Parts replacement of Dell desktop PCs and laptops. - Remotely support servers and desktop via RDP. - Imaging of servers and desktop with Norton Ghost. Gateway Bench Technician 2002 - 2004 (2 years) - Windows 98, XP and 2000 support. - Gateway Desktop and All-in-one hardware support and repair. - Replace all internal components of a PC. - Provide end user support for peripherals. Remax Bi-State Desktop Support Technician 2001 - 2002 (1 year) - Network installation(closet wiring, crimping). - Desktop PC hardware support. - HP small business printer support. - Trouble shoot proprietary real estate software. Xerox Connect Helpdesk Phone Support 1999 - 2001 (2 years) Bettendorf, IA. Y2K John Deere Contract - Performed Y2K upgrades - Support of Netscape Navigator - Update and support Hummingbird software Genesis Medical Systems Account - Windows NT4 and 2000 support. - Supported various proprietary medical systems. - Over the phone HP printer trouble shooting. - Support of Novell Groupwise. QC Online Phone Support Technician 1997 - 1999 (2 years) Rock Island, IL - Take end user trouble calls. - Trouble shoot Windows 98, ME, XP and Mac 9 dial up networking issues. - Trouble shoot Internet Explorer and Netscape common issues. - Schedule technician visits. - Perform account creation for dial up services.

Education

Kirkwood Community College LAN Management · (2004 - 2004) US Army Combat Life Saver CRS CLS Certification, First Aid, Triage, Trama Management · (2008 - 2008) US Army Advanced Individual Training MOS Certification, Physical Fitness, Chaplain Assistant · (2006 - 2006) Scott Community College Information Technology · (2003 - 2003) Purdue Global Associate's degree, Applied Science in Information Technology · (November 2023 - March 2026)